Awards
Program Entry Information
In keeping with the California Lodging
Industry Association's desire to "honor its own,"
the "Excellence in Lodging & Hospitality" Awards are
presented annually to recognize the best in lodging management,
operations, and hospitality services within the CLIA membership.
The Excellence in Lodging & Hospitality Awards, created
by the 1998 CLIA Board of Directors include: Excellence
in Lodging and Hospitality for the Property/Owner or Operator
(5 categories); and Excellence in Lodging and Hospitality
by a Staff Person.
The Excellence Awards are presented
each year to industry members who have achieved outstanding
levels of excellence within the lodging industry. Winners
are formally saluted at the CLIA Annual Membership Meeting
and Gala Dinner each fall in conjunction with an annual
tradeshow. Honorees are also recognized in California Lodging
magazine, the California
Lodging Resource & Buyers’ Guide, www.clia.org,
and in various lodging and hospitality trade publications.
Eligibility
Members may submit the name of the CLIA member
property in the name of the specific owner/operator nominee(s).
The property must be a CLIA member in good standing at the
time of the nomination and the award. Members may also nominate
themselves and their own property.
How to Enter
Each year, CLIA will announce a Call for Entries
and make an entry form available, which will also be mailed
to all members in late spring or early summer. Members may
also download and print the entry form when available at
www.clia.org or call the
CLIA office at (916) 925-2915 for instructions and deadlines.
Deadlines usually occur in late summer for the award in
the fall.
Judging
The judges in each category are dedicated, professional,
California lodging owners and operators. Judges look at
each entry with some questions in mind: Does it have well
defined goals and objectives? What is unique or exemplary
about the entry? Does it meet the category criteria? What
results were achieved? Does the entry show "excellence"
in innovation, creativity, dedication, or management? In-depth
instructions and qualifications are available on the entry
form.
There are five entry categories
for Outstanding Lodging Property:
- The Community Services
Award recognizes leadership and dedication
in service to the community, whether, local or state,
social services or business related, or some combination
of efforts that bring favorable image and recognition
to the owner or operator, and to the property; and provide
a substantial and meaningful benefit to the community.
May recognize a unique and specific, significant accomplishment
or career-long dedication to community action and progress.
- The Construction and Refurbishment
Award recognizes excellence in designing
and erecting, or remodelling, refurbishing and upgrading
a member lodging property in California, and completed
within the last two years. This considers design innovation
and construction, location, theme, technology, unique
character or decoration, or a combination of efforts to
create an unusual ambiance and style and/or comfort and
convenience, which make the property successful, appealing
and a hospitality leader.
- The Employment Relations
and Staff Development Award recognizes
dedication by the owner/operator to hire, train, motivate,
and reward employees through a comprehensive program.
Achievements may include the development of personnel
policies and procedures, training manuals and educational
programs, and incentive or motivational efforts that recognize
and reward employee performance.
- The Sales and Marketing
Award recognizes a unique or especially
effective marketing plan or program that significantly
improved occupancy, revenue or market share. Includes
direct mail, advertising, discounts or value added features,
direct sales, special promotions, collateral materials
and other elements of successful lodging property marketing.
- The Visitor and Guest
Services Award honors special and unique
services, a standard of excellence in welcoming and assisting
guests throughout their stay, the creation of inclusions,
amenities or features that make the property–and
the guests visit–especially pleasant. The staff
goes well beyond the "call of duty" to provide truly superior
service every day.
- Outstanding Lodging Staff
Person Award recognizes an outstanding
lodging property staff person for his or her dedication
to meeting, greeting and serving guests to the property.
This individual takes initiative in providing service
and comfort to guests; represents the property in a positive
manner; has provided special services in unusual circumstances.
Works well with other staff to instil and convey the need
for and importance of exemplary guest services. This person
is a truly special, outstanding and valued employee.
The Education & Scholarship
Committee oversees the "Excellence in Lodging & Hospitality"
Awards programs. For more information, contact the CLIA
office at (916) 925-2915 or contact one of the committee
members below:
Bob Griffin (Chair), Sterling Hotels
Corporation, bgriffin@sterlinghotelscorp.com
John Manderfeld, Marin Management, Inc., jmanderfeld@hotelpros.biz
Jill Macdonald, Quality Inn Eureka, jjm145@cox.net
John Reinacher, Historic Santa Maria Inn, JPhineas1@aol.com
Ramesh Patel, Sonora Days Inn San Francisco, bmramesh@sbcglobal.net
2008
Call for Entries
Awards Recipients
Prior Years
Recipients
