1017 L Street #527
Sacramento, CA 95814-3805
Toll Free: (800) 637-4664
Direct: (916) 925-2915
Fax: (916) 686-1321
- The Community Services
Award recognizes leadership and dedication
in service to the community, whether, local or state,
social services or business related, or some combination
of efforts that bring favorable image and recognition
to the owner or operator, and to the property; and provide
a substantial and meaningful benefit to the community.
May recognize a unique and specific, significant accomplishment
or career-long dedication to community action and progress.
- The Construction and Refurbishment
Award recognizes excellence in designing
and erecting, or remodelling, refurbishing and upgrading
a member lodging property in California, and completed
within the last two years. This considers design innovation
and construction, location, theme, technology, unique
character or decoration, or a combination of efforts to
create an unusual ambiance and style and/or comfort and
convenience, which make the property successful, appealing
and a hospitality leader.
- The Employment Relations
and Staff Development Award recognizes
dedication by the owner/operator to hire, train, motivate,
and reward employees through a comprehensive program.
Achievements may include the development of personnel
policies and procedures, training manuals and educational
programs, and incentive or motivational efforts that recognize
and reward employee performance.
- The Sales and Marketing
Award recognizes a unique or especially
effective marketing plan or program that significantly
improved occupancy, revenue or market share. Includes
direct mail, advertising, discounts or value added features,
direct sales, special promotions, collateral materials
and other elements of successful lodging property marketing.
- The Visitor and Guest
Services Award honors special and unique
services, a standard of excellence in welcoming and assisting
guests throughout their stay, the creation of inclusions,
amenities or features that make the property–and
the guests visit–especially pleasant. The staff
goes well beyond the "call of duty" to provide truly superior
service every day.
- Outstanding Lodging Staff
Person Award recognizes an outstanding
lodging property staff person for his or her dedication
to meeting, greeting and serving guests to the property.
This individual takes initiative in providing service
and comfort to guests; represents the property in a positive
manner; has provided special services in unusual circumstances.
Works well with other staff to instil and convey the need
for and importance of exemplary guest services. This person
is a truly special, outstanding and valued employee.